The Gujranwala Electric Power Company Limited (GEPCO) is committed to providing reliable and efficient electric services to its consumers. This guide elaborates on the detailed process for obtaining a new electricity connection under Category Two, which caters to connections ranging from 16 to 70 kW at 400 volts. We will walk you through each step of the process, from application submission to the final installation, ensuring you understand all the requirements and timelines involved.
GEPCO New Connection Procedure
Step 1: Application Submission and Receipt (1 Day)
The first step in obtaining a new electricity connection is to submit your application form along with all necessary documents at the relevant GEPCO office. Here’s what you need to do:
- Visit the GEPCO Office: Go to your nearest GEPCO office (link) with your filled application form and supporting documents.
- Submit the Application: Hand over your application to the designated official. Ensure that all required documents, such as proof of identity, property ownership or lease agreement, and technical details of the required connection, are attached.
- Receipt and Seniority Number: After submitting your application, you will receive a receipt and a seniority number. This seniority number will determine the order in which your application is processed.
GEPCO maintains two seniority registers to track the applications. These registers are based on the date of receipt and are accessible to applicants, ensuring transparency in the process.
Step 2: Site Inspection (4 Days)
Once your application is submitted, the next step involves a thorough inspection of the site where the new electricity connection is required. GEPCO officials will:
- Inspect the Premises: Visit your premises to assess whether the connection can be feasibly installed.
- Feasibility Check: Evaluate the technical and logistical aspects of providing a connection at the specified location.
- Inform the Applicant: If it is not possible to provide a connection, GEPCO will inform you of the reasons in detail. This ensures you understand any obstacles that might prevent the installation.
Step 3: Cost Estimation (4 Days)
If the site inspection confirms that a new connection is feasible, the next step is estimating the costs involved. During this phase, GEPCO will:
- Prepare Cost Estimates: Calculate the total costs for the installation, including charges for the connection and any necessary security deposits.
- Demand Notice: Issue a demand notice that outlines the estimated costs. This notice will be either handed over to you in person or sent via mail.
The cost estimation phase is crucial as it gives you a clear idea of the financial requirements for obtaining the new connection.
Step 4: Approval and Payment (4 Days)
After receiving the cost estimates, you must proceed with the payment and necessary approvals:
- Approval of Costs: GEPCO will formally approve the connection installation costs and the required security deposit.
- Payment: Pay the estimated costs at the designated bank. Ensure you receive a payment receipt from the bank.
- Submit the Receipt: Return the payment receipt to the relevant GEPCO office. This step confirms that you have fulfilled the financial obligations for the connection.
Step 5: Wiring Test Report (4 Days)
The next requirement is to provide a wiring test report to GEPCO:
- Submit Wiring Test Report: Obtain a wiring test report from a certified electrician and submit it to the GEPCO office.
- Verification: GEPCO officials will verify the report to ensure that the internal wiring at your premises meets the necessary safety and technical standards.
This verification step is essential to ensure that your premises are ready for a safe and reliable electricity connection.
Step 6: Service Connection Order (1 Day)
Once the wiring test report is verified, GEPCO will proceed to issue a service connection order:
- Issuance of Service Connection Order: This order authorizes the installation of the electricity connection at your premises.
Step 7: Equipment Procurement (7 Days)
Following the service connection order, the relevant GEPCO office will procure the necessary equipment for installation:
- Request Equipment: GEPCO will send a request to their store for the required equipment.
- Issue of Equipment: The store will issue the necessary equipment needed for the connection installation.
This phase ensures that all technical components required for your connection are available and ready for installation.
Step 8: Connection Installation (15 Days)
The final step in the process is the actual installation of the electricity connection:
- Installation by Committee: A committee comprising the Deputy Manager of Operations, Assistant Managers of Operations, and Metering and Testing (M&T) personnel will carry out the installation.
- Completion of Installation: The committee will ensure that the connection is installed correctly and meets all safety and technical standards.
The total time required for this entire process is approximately 44 days, ensuring that each step is carefully executed to provide a reliable and efficient electricity connection.
Customer Service Commitment
GEPCO is dedicated to providing excellent service to its consumers. The comprehensive process outlined above ensures a systematic and transparent approach to obtaining a new electricity connection under Category Two. GEPCO’s commitment to customer service includes:
- Transparency: By maintaining seniority registers and informing applicants at every step, GEPCO ensures transparency in the process.
- Efficiency: Each step has a defined timeline, minimizing delays and ensuring timely service.
- Safety and Quality: Through site inspections, wiring test reports, and involvement of qualified personnel, GEPCO ensures that all connections meet high safety and quality standards.
Tips for Applicants
To ensure a smooth application process, consider the following tips:
- Prepare Documentation: Before visiting the GEPCO office, ensure you have all the necessary documents ready. This includes proof of identity, property ownership or lease agreement, and technical details.
- Timely Payments: Make payments promptly and keep receipts safe for submission to GEPCO.
- Follow Up: Stay in touch with the relevant GEPCO office to track the progress of your application and address any concerns promptly.
- Safety Compliance: Ensure that the internal wiring at your premises complies with safety standards to avoid delays during the verification stage.
Conclusion
Obtaining a new electricity connection from GEPCO under Category Two involves a clear, structured, and transparent process. From the initial application submission to the final installation, each step is designed to ensure consumers receive timely and effective service. By following the detailed steps outlined in this guide, applicants can secure their new connections with ease and confidence.
GEPCO’s dedication to customer satisfaction and service excellence ensures that every consumer’s needs are met efficiently. For further assistance or more detailed information, please visit the GEPCO office or their official website. Your journey to a reliable electricity connection starts here with GEPCO, where consumer service is a top priority.
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